Hampton & Rowe1. Who is responsible for your data?
Hampton & Rowe is responsible for the personal data processed through this service. Our correspondence address is Office 2, 5th Floor Hilton House, Lord Street, Stockport, England, SK1 3NA.
Privacy enquiries can be sent to info@hamptonrowe.co.uk.
2. What information may be collected?
- identity and contact information, including name, address, email, phone, date of birth and National Insurance number;
- information relevant to a State Pension, HRP, National Insurance or linked Pension Credit matter;
- supporting documents and government correspondence you provide or authorise us to obtain;
- service, communication and consent history;
- identity/address evidence needed for verification and fraud prevention;
- financial information needed to administer invoices and payments.
3. Where does information come from?
Information can come directly from you, from ongoing communications, from HMRC/DWP or another authorised source where you have given us authority to act, from identity-verification providers, and from public sources where lawful.
4. Why is information used?
Typical purposes include assessing and managing the service, preparing and progressing authorised claims or enquiries, corresponding with HMRC/DWP, verifying identity, calculating fees, keeping records, handling complaints, improving service quality and meeting legal or regulatory obligations.
5. Lawful bases
Depending on the purpose, processing may rely on performance of a contract, compliance with legal obligations, legitimate interests or consent. Where consent is the basis - for example certain marketing - it can be withdrawn.
6. Who may receive information?
Where necessary and lawful, information may be shared with HMRC, DWP, identity-verification providers, IT/cloud and security suppliers, payment/banking providers, postal or administrative service providers, professional advisers, regulators and law-enforcement bodies.
7. Marketing partner
Where marketing partners are used, the relevant privacy and marketing information presented when data is collected should explain the relationship and any available opt-out route.
8. International transfers
Where personal data is transferred outside the UK, appropriate legal safeguards should be used, such as an adequacy decision or approved contractual protection.
9. Security
Appropriate technical and organisational measures are used to reduce the risk of unauthorised access, loss, alteration or disclosure. No internet-based system can be guaranteed to be absolutely secure.
10. Retention
Certain signed documents and electronic-signature audit trails may be retained for up to six years from the later of case closure or arrears payment where required for contractual, legal or regulatory reasons.
11. Your rights
Subject to the circumstances and legal exemptions, UK data-protection law can give you rights to access your data, correct inaccurate information, request deletion or restriction, object to certain processing, request portability and withdraw consent where consent is relied on.
12. Privacy concerns
Contact info@hamptonrowe.co.uk if you have a concern about how your information has been handled. You can also raise a concern with the Information Commissioner’s Office.
13. Browser controls
You can manage cookies and other browser storage through your browser settings.