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Hampton & Rowe / the service

A calmer way to understand a complicated pension question.

Human support, clear information and a process you can see before you commit.

Take your time. Read the information first, use the government route yourself for free if you prefer, or start our paid support process when you are ready.

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What Hampton & Rowe is here to do

Hampton & Rowe helps people understand and progress possible State Pension underpayments and National Insurance record issues with clear information and practical support.

What the service is for

We help people investigate possible State Pension underpayments and National Insurance record issues. Depending on the case, that may involve Home Responsibilities Protection (HRP), missing NI credits or qualifying years, marriage-based entitlements, bereavement or inherited State Pension questions, deferred pension and linked Pension Credit effects.

What we can do

  • review the information you give us and identify which potential issue may be relevant;
  • help gather or request relevant information and records;
  • prepare and progress authorised HMRC and/or DWP correspondence and forms;
  • explain requests, decisions and next steps;
  • keep you updated while the relevant department processes the matter.

What we cannot do

We do not decide whether you are entitled to an increase or arrears. HMRC, DWP or the relevant government authority makes those decisions. We cannot guarantee an outcome, a payment amount or a completion date.

Independent of government

Hampton & Rowe is independent of HMRC and DWP and is not endorsed by them. You can contact the relevant government department and pursue the matter yourself, free of charge.

Why the website explains so much

State Pension issues can involve events that happened decades ago. We think you should be able to understand the likely process, the possible reasons, the fees and the alternatives before giving a company your details.

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